Friday, May 23, 2014

Customer Service ... where art thou?

It's been a busy week around here.

Getting things ready at the new house. Packing up the last at the old house.

And apparently, customer service has died in the midst of this.

We were supposed to have a screen door installed Monday.

No one came.

The guy who was going to fix our air conditioning was supposed to come Tuesday or Wednesday.

No one came.

Wednesday I called a doctor to make an appointment. I had to leave a message and they promised to call me back.

No one called.

Thursday an organization that picks up things you want to donate was supposed to come.

No one came.

Today another service provider was supposed to come.

The person came, but late. I actually had already assumed no one would come after the week we had. He was running late. He apologized. I forgave. Because I get things happened.

I just want to know ... what happened to customer service? These are businesses. I'm just in awe that this is how the week went. Is this what we have to look forward to from now on, or was it just a fluke that all of this happened in our house in a 5-day period?

I don't know. But to say I'm annoyed and quite frustrated right now is an understatement.

Also, I still have no screen door. Or a working air conditioner. And no doctor's appointment scheduled.

Sigh.

Next week's got to be better, right?

3 comments:

  1. Anonymous12:43 PM

    Regrettably customer service has been slowly disappearing from our economy for many years, not just the last week. The unfortunate alternative is to become an enough of an irritant to a business so they show up just to shut you up. Good luck next week.

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  2. UGH. That drives me NUTS!

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  3. Oh gosh! That is a scenario that I don't want to experience firsthand. That is akin to being stood up by people you trusted, which is a dire travesty. I hope things do get better for you. All the best!

    Tom Coshow @ TeleDirect

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Seeing your comments makes me smile! Thank you so much =)